Terms and Conditions
Welcome to Babylon Holidays! Please carefully read our Terms and Conditions before using our website or services. By accessing our platform and using our services, you agree to comply with these terms.
Babylon Holidays (“we,” “us,” or “our”) offers travel-related services, including reservations for accommodations, visa services, tour packages, and other travel products. By using our services, you confirm you are at least 18 years of age or possess the necessary legal authority to use this platform.
Our services include bookings for accommodations, visa processing, and travel packages designed to enhance your experience. Babylon Holidays connects users with third-party providers (“Vendors”) like hotels, airlines, and tour operators. While we strive to ensure the accuracy of all service information, we are not liable for the completeness, accuracy, or reliability of the information provided by our Vendors.
Reservations: Once a booking is made, you will receive a confirmation via email or through your account on our site.
Payments: Payment for reservations is required to confirm bookings. We accept major credit cards and bank transfers. Full payment must be received within the designated time frame, or the booking may be canceled.
Cancellation and Refunds: Cancellation policies are subject to each Vendor's policies. Refunds, if applicable, will be processed according to these policies. Babylon Holidays may deduct reasonable processing fees for cancellations.
You are responsible for providing accurate and complete information during the booking process. You are also responsible for ensuring compliance with any visa and entry requirements for your destination country.
Babylon Holidays reserves the right to cancel or modify reservations at our discretion in cases such as Vendor unavailability, compliance with regulatory restrictions, or Force Majeure events. In these cases, users will be notified as soon as possible and offered suitable alternatives or refunds.
All content, including text, images, and logos on our website, are the property of Babylon Holidays or our affiliates and partners. Users may not reproduce, distribute, or exploit any material on our website without express permission.
We value your privacy and handle all personal data according to our Privacy Policy, which details how your information is collected, used, and protected.
To the extent permitted by law, Babylon Holidays shall not be liable for any damages or losses arising from your use of our services or the information provided on our platform. This includes indirect or consequential losses due to Vendor cancellations, errors, or other unforeseen issues beyond our control.
These Terms are governed by the laws of Indonesia . Any disputes shall be resolved through negotiation. If unresolved, the dispute will be settled through arbitration in accordance with local arbitration rules.
For any inquiries or issues regarding these Terms and Conditions, please contact our customer support team at +6281912111992
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